As I finished writing my review of Domaine Hillaire yesterday, I clicked on “Save Draft,” and my blog froze. Then I got a funky error message. Error type 503 or 504, but who’s counting? After closing and reopening my browser, I was unable to log in to the admin screen for this blog. That nasty 504 error came up again. Sheepishly, I submitted a help ticket to WordPress.com.
Perhaps two hours later, a genuine human emailed me; his title was “WordPress Happiness Engineer.” They were working to resolve the problem. Two more emails and three hours after that, I was back in business. WordPress.com is free, but these guys are bending over backwards to get me up and running again. There are a lot of businesses that could take a cue from this sort of responsive customer service. Thank you, WordPress.com!